BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Monday - Saturday08:00 - 18:00Free from UK landlines. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Get a 200Mbps leased line for 299/month (ex VAT). Try contacting support if you still can't track your order. Click on the button below to track the parent order. Fix Problems and faults Contact Chat, phone, or email Contact us about. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Contact sales. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. We are processing your online Visit our online customer service help and support areas Unfortunately, BT's phone system is not well designed. Broadband not working properly? the new account(s) in My Permissions.Go to My permissions. Hosting video calls. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Faults and Orders dashboard. Weve updated our BT Business privacy policy. T&Cs apply. That means you get fast, reliable speeds. BT Business broadband, phone line, email or Cloud Voice services not working properly? Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Prices ex VAT. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Sorry, something went wrong. You'll find it on your bill. Our great-value business broadband offers fast speeds and a reliable connection. Download it now and use your device to be totally on top of things: View, pay, and download your bills. track your order here. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. This means finding the right BT phone number can be more difficult than you first thought. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you need to write to us, please check the back of your bill for the right address to use. How does BTnet work with cloud applications? BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? We're sorry but you need to use a different order tracker for that reference. Monday - Friday. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If you need help quickly, use the other contact options. So you get the same service, and it could save you time too. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. WhatsApp us, The quickest and easiest way to contact us. By continuing to browse, you accept the use of cookies. Popular shortcuts Order number Track a fault Report a fault It's not just quicker to view bills and track orders, you can even test the speed of your broadband. 0330-123-4567 from a mobile Dont miss our hassle-free ways to help yourself. Search The Phone Book from BT to find contact details of businesses across the UK. Complete account control at your fingertips. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Related Types of Business | Related Locations. Connect your people and places with smart solutions tailored to your business. Message. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. When you have team members working from different locations, a connection you can rely on is more important than ever. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". This price does not include in-life modifications, upgrades, or moves on existing services. Here's how we'll help put things right. How to Contact BT Openreach? 08:00 - 18:00. New BTnet EAD customers only. Well need your site address and postcode, and an overview of what youll be using your connection for. BT Business App Save time, manage your account, and check your services at your fingertips To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Starts with VOL followed by three and eleven numbers, Oops. Price quoted only available on a 5-year term contract and applies to new circuits only. Be confident about transforming your business. Fibre business broadband only 25.95/month. again. Mobile costs may vary. That looks like a residential order number rather than a When you have a broadband connection, you share your bandwidth with others. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. a fault or order with your fault or order references. Download our Service Level Agreement to find out more. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Starts with two letters followed by six or seven alphanumeric. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. The Phone Book ; The Phone Book Find a Business. Dont miss our hassle-free ways to help yourself. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. The quickest and easiest way to contact us. Report a fault online to put things right. Maybe there's a problem with your order. Every single time. You can find our standard Terms and Conditions at www.bt.com/terms. Location. If the system doesn't recognise what you've said, you will be able to choose from the options menu. However, a well-designed system should route a customer to the right person. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Price subject to survey and location. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. There are no limits to what people can do when they connect. You can also find the BT opening hours so you dont call when the lines are closed. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Search The Phone Book from BT to find contact details of businesses across the UK. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. If an engineer needs to fix the fault, you can choose the best time for them to visit. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Got up to 250 employees? Set up and alter your Direct Debits. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. In the latest release we've fixed some bugs to improve your experience using the BT Business app. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Its consistent, reliable connectivity for your business. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. We offer reliable connectivity, but sometimes faults do occur. Make sure you're always connected with mobile, broadband, phone systems and more. When you run the tests online, well ask you simple questions, and let you know how well put things right. You can do lots of things without picking up the phone. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Try contacting support if you still can't Sharing files. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Contact BT . Mobile costs may vary. Discover SME solutions Achieve a smarter digital future with our technology and business solutions for public sector providers. Search The Phone Book from BT to find contact details of businesses across the UK. Fix Problems and faults Contact Chat, phone, or email Contact us about. Website. We can only deal with BT Business accounts. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Requesting a copy bill Check service status Get help for all your BT Business products and services. If you have an issue you can find out if is just you, or impacting others in your area. You need your order reference number. Best if you're on your mobile. Get a BT ultrafast fibre broadband deal today and bundle your TV. All prices exclude 20% VAT. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Search The Phone Book from BT to find contact details of businesses across the UK. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. More information and review your options. If you're on your computer, you can download WhatsApp for Desktop. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Has hybrid work affected my offices bandwidth needs. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. And if you do experience service stops, well provide money-back credit. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Get TalkTalk today for fast and cheap fibre broadband. Don't worry, if you don't have the details of these accounts you can still track Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? A business leased line, on the other hand, is a dedicated line just for you. Small and medium businesses Got up to 250 employees? We have a range of ways to get in touch for new and existing customers. Contact BT Business. Starts with 5 or 6 numbers, followed by 6 numbers. Representative Office. Well offer the fastest fix with the first available visit youre in control to change it. Monday-Friday08:30 - 17:00Free from UK landlines. Create an account Are you an EE Mobile customer? BT Business App Save time, manage your account, and check your services at your fingertips It was ten times as fast for half the price. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Mobile costs may vary. These cookies allowed us to study how users navigate on the website. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Work faster, smarter, safer, and stay connected with your world. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? BT broadband complaints. Mobile costs may vary. We only collect anonymous data. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. There are lots of quick and easy options to manage your . The BT Business app is the easiest and smartest way to manage your BT Business account on the go. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Report a fault online to put things right. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. We're one of the world's leading communications services companies. As your business grows, the demands on your internet connection grow too. Mobile costs may vary. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. When people connect, there's no limit to the good they can do. Mobile costs may vary. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Broadband & internet BTnet The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Rest assured that your call is really important . From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. later the dashboard view will be restored. Cookies used for marketing and advertising purposes. Our SME solutions are for you. Heres how well help put things right. It is chaired by the chief executive. We needed to save money for the good of the Gosport and Fareham Academy Trust. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Maybe there's a problem with your order. Weve broken down each way you can contact BT so you can choose the best option for you. Want to write to us? That's why we've been named as a leading service provider by Gartner. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. business Change your UK billing address. You'll get a PDF file to keep and print out. 0 to 5 employees,250+ employees,6 to 249 employees. View bills, set up and manage devices, check service status, speed and much more. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Phone line not working properly?