This cookie is set by GDPR Cookie Consent plugin. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Response was given fairly soon after initial slection. Answered 26 October 2019 You will work long hours and not get paid for them . Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. First, Openreach will send an engineer to assess how much work is needed. We don't ask for any formal qualifications. Again, no one turned up. CDM Expert - Asset & Inventory Management - BT - LinkedIn Openreach will then be in touch to arrange when they can complete the work at your premises. BT Openreach What a great place to work! For The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Well let you know how quickly you could be up and running when you order fibre broadband. Find out more about the BT Business app and how to download it. Call us on0800 800 150to discuss your installation. 10 reasons to work for BT Openreach. Your salary The fault is due to theft, loss or removal of equipment. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Contact BT | Call us or chat online | BT Help - Providing support for Service and Commercial inventory. bt openreach working up a pole today. I know this because I have 26 years of experience tracing all kinds of faults. Simon Donegani - CER / Field Insights - North England - Openreach So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. The installation takes around three hours and the Openreach engineer will need access to your property. What's the least amount of exercise we can get away with? He is very hard working and does things without needing to be asked. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. @katenoblett. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. He has sturdy life goals and knows where he wants to go. BT to merge divisions, Openreach strike actions ends Work experience gained by working for Openreach is truly respected in its particular field by other firms. Lost or stolen. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Technical support. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest You can view these money saving ideas by clickingHERE. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. We need our broadband but have been told that it could take days to fix. Darlington, United Kingdom. You were left wondering if this was just a temporary fix. Now there is light at the end of the tunnel! BT Openreach apprentice engineer Thomas (Tom) Dickenson. If a charge is likely, well let you know. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Well let you know if this happens. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. They come across many different situations that require considerable skill and the ability to think and act quickly. We have a range of ways to get in touch for new and existing customers. 2. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Sustainability, Northern I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? and. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. 30-03-2021 . Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Skype involved a presentation, then a capability and suitability assessment. BT strike: Thousands of workers to take action for two days What tips or advice would you give to others applying to BT? They'll aim to do this within 5 working days of you placing your order. Theyll aim to do this within 5 working days of you placing your order. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. How are the working hours at Openreach? | Indeed.com As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. . More strikes are planned in the coming weeks in the rail dispute. So we have a line that works upstairs but he has broken the one we want downstairs. . Ex open reach engineer here, up until 5ish years ago. This cookie is set by GDPR Cookie Consent plugin. Anyone else had this? Please enter at least 3 characters to search. If the engineer is already working on the fault, then you won't be able to change the appointment. Necessary cookies are absolutely essential for the website to function properly. BT on Twitter: "@richthestag I've checked with Openreach and they've Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Phone Engineer My background-why I left the BT Openreach Job I loved It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Include an address and phone number. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Very rarely. Training is rushed, clothing is poor and supervisory support is weak. Is there an Openreach Engineer in the house? - Page 1 - Jobs The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This cookie is set by GDPR Cookie Consent plugin. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Mar 2018 - Present5 years 1 month. The union was . 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. I have a line fault that needs to be fixed. Can Nigeria's election result be overturned? An engineer will install an ONT at your premises to connect to the nearby fibre cable. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Missed appointments. Log into order tracker using your BT ID or order reference and postcode. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. The cookies is used to store the user consent for the cookies in the category "Necessary". Instal a new Telephone Extension Socket I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. 13h06, I just wanted to provide to the mods and@NeilO. This is how life was back then. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. BT and Openreach workers stage second strike over pay 8.40 for each calendar day that the service is not repaired. It was reported a yesterday (I think). Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Its not BT Openreach, its simply Openreach, a BT Group company.. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Openreach did not have anything to add to the BT statement. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. "These are the same workers who kept the country connected during the pandemic. 30-03-2021 In 1987 I began a career as a British Telecom Engineer. Some advice for working as a Civil Engineer with Openreach Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. 01-04-2021 Work programme gives an insight into life as an Openreach engineer View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Analytical cookies are used to understand how visitors interact with the website. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Is Openreach a Good Company to Work For? - How I Got The Job Its a good idea to make sure youve got the relevant property insurance to cover such instances. Jobs at Bt Openreach - Civil Poling Engineer Anna Tims is away. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. The strikes will take place on 29 July and 1 August. Working at Openreach: Employee Reviews | Indeed.com Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Our broadband then stopped working completely. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Not really a good service from BT. I'm wondering will there be engineers working on a saturday? My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. as per usual ,engineers working across the road and our broadband goes down. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. You also have the option to opt-out of these cookies. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Clear a path to the main telephone socket, if you have one. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. And once you've got some experience under your belt, there should be opportunities for overtime. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. You might not need a visit, just the right advice and help to identify the problem! Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Was the First Engineer who the complaint was about actually a Qube Engineer? Send us your details and we'll be in touch as soon as we can. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Please only call if you have a letter from the government saying you are high-risk. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Normal for Openreach is 5 days a week 7.12hours a day. Ask questions and share tips with other people 24 hours a day. However, you may visit "Cookie Settings" to provide a controlled consent. Your working hours Our engineers work 37.5 hours a week. Openreach Civil Engineer Interview Questions | Glassdoor The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. BT on Twitter: "@katenoblett The engineers work for Openreach not us Theres no charge for most engineer visits. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The cookie is used to store the user consent for the cookies in the category "Other. Contact Us | Openreach The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The cookie is used to store the user consent for the cookies in the category "Analytics". You can view these money saving ideas by clicking HERE. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Register (or login) on our website and you will not see this ad. Hence, the addition of working experience gained from Openreach can truly be like a milestone . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Youll be sent a new hub, so keep it somewhere handy. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. on The difference between the engineers was night and day. This has been a nice experience and I wish the best to Arran in finding work.. . @bt_uk. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. All depends when your manager wants you I guess. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. 26/04/2017. A specific time cannot be given and access must be available for the entire slot. the home, For Openreach field engineer at BT Review | RateMyApprenticeship (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Installation day: What to expect normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days.