For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. disembarking the ship, and for making purchases on board. If we do not have your information by this deadline, you will be unable to sail. WebHolland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Holland America Line's 150th Anniversary Offer Includes an Room Dining is available 24 hours a day. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We are on the Rotterdam in July and want to make sure we don't leave money on the table. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Hours are from 6:00am until 9:00pm. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. You can also complete your health assessment and book shore excursions prior to your cruise. Guests will be asked to discard open beverages in plastic containers prior to boarding. For this reason, Holland America Line has size and weight guidelines for scooters. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Ships Registry: The Netherlands. Cash deposits can be made on the last day of the cruise. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. It happened to us once and we were very glad we had enough until getting reimbursed back home. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Have It All Early Booking Bonus | Holland America Line. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Enjoy the timless elegance of ocean travel. You will recognize our representatives by their Holland America signs. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Holland America Line will assist in filling prescriptions. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore All other questions and concerns regarding air arrangements should be directed to your travel advisor. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Souvenirs can? Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Please note that minimum age for guests using the fitness center is 16. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. HAL reserves the right to apply this price protection and offer at its discretion. Holland America Offers Limited-Time Onboard Credit For Military The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Reservations and dining times will be available to pre-reserve. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Holland America Line has announced that its running a special offer for members of the United States military. Taxes, Fees & Port Expenses are additional. We will acceptU.S. travelers checks. My experience has been the same as Krazy Kruizers. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. A passport is still the preferred document. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. An curved arrow pointing right. The luggage tags are clearly marked with your ship name. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. documents, along with new luggage tags. You should have it available at the gangway when disembarking so please. So we spent all the OBC but $18, and they just refunded the $18. I used the wrong word. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. I never knew this. both aerobic and strength-training equipment. In Australia, call us toll free at 1-800-260-639. Make the Most of Onboard Credit | Holland America Line I know because I checked. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. Receive exclusive upgrades and bonus amenities when you book early. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. So far we have never seen any missing OBCs. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Powered by Invision Community. Powered by Invision Community. Featured fares are per stateroom based on double occupancy. The final amount billed may take up to 24-hours following disembarkation. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. suits you. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Tips? I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? Limitations apply. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. OK right? The reduced deposit applies to sailings of 3 days or longer. I'm not sure why this "issue" crops up every other week, and people go berserk. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. onboard Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Guests are urged to complete the Online Check-in process before leaving home. Safety begins with the design of our ships. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Together we can make a tremendous difference! Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Previously with RCCL and with Carnival I have never run into this. Choose from a wedding on board one of our ships or at a land destination. On the second day, go to the desk (or a kiosk) and ask for a copy. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. Any excess deposit will be refunded to you at the end of the cruise. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. During our regular business hours, please call: 1-800-426-0327. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. . An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. For further information on our relationship with airlines, please refer to your Cruise Contract. Thus the various reports on this board about getting money back, spending in casino, etc. Please do not forget to print them out prior to leaving home. Please keep this available for check-in. Please have the ships name, your partys name and stateroom number before you call. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. You will claim your luggage when you arrive at your final airport destination. Good explanation! You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Appointments are strongly suggested, particularly for Dressy Nights. Holland America 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. While some credits are You may also receive arrival documentation from Immigration when arriving at the airport. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Travelers diarrhea (TD) isthe most common illness to affect travelers. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Allsuch requests should be made before sailing through your travel advisor. The representatives will help you with luggage tags. Yes. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. For many years we have emphasized environmental stewardship and conservation in our operations. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Or just add any leftover amountto your onboard gratuities. I have a $200 obc . $150 from HAL $50 from TA. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. If you dont use it, you lose it. Enjoy warm sunshine, shimmering seascapes and vibrant cities. Offer applies to 1st/2nd guests in a stateroom only. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. :D. I understand that. Cash is accepted in our casinos. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. This requirement does not apply to U.S. or Canadian citizens. Webspent on all Holland America purchases, including onboard purchases 2; Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted 2; Earn 5,000 points A luxurious dining experience in a room graced with fine art and antiques. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe.