It came in December of 2021. LPI Eliminating Dealer Program. When we hooked it up, it did not work, the pumps leaked. I never asked to cancel the order only to get my tub. We have found information that says there is cooling off period and think this would apply. Management will be reaching out to the customer shortly to further discuss. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. They are made In Tennessee under a number of names. Submitting a response indicates a willingness to work with customers to make things right. Im feeling scammed as I paid for mine already, too! DO NOT BUY FROM LPI INC!!! Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. 347 total complaints in the last 3 years. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. RUN FROM LPI INC!!! "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Learn how to avoid this issue and quickly fix it if it does occur. It came in December of 2021. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. They just promised free hot tubs if you bought one and it snowed on Christmas. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. You get what you pay for with these. The customer and salesperson have since been in communication following the holiday season and vacation. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. Simply start adding items to your cart or contact us if you have any questions. When I followed up again. The company constantly is blaming him. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Sincerely, I'm now waiting for my fourth control panel to be sent to me. If youre someone who demands the best of everything, premium features like those are a need, not a want. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Your warranty case ******, has been opened. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Im out 500$ , my credit is down 100 points and i have no hottub. Learn how to properly clean & maintain the longevity of your spa cover. Comparisons of the different types of materials that hot tub shells are made from. Only he didnt actually fix it. They are on Craigslist in my market. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? I'm very disappointed with the quality of this spa, and even worse the level of customer service. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. See details. I want my $5,600.00 back. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. Lets here people thoughts on this company. Now they won't return my calls or emails. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. As of 1-15-2023 the website is still down. A request to expedite your components has been made. It is now 11/9/2020 and still no repairs for the panel or cover. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. Scotty Baker . It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! The better maintained your tub is, the longer your investment in health & relaxation will last. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I think they are working on improving that. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! I dont think Dr Wellness has a tub anywhere near 20k. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Have u received your hot tub yet??? Jets are one of the best parts of the hot tub. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. I don't think Dr Wellness has a tub anywhere near 20k. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . It has been over 200 days since I paid for a hot tub from LPI that I never received. This has incurred a significant cost as well as we should not have to be adding water every week. A solution has been advised and implemented, with a contingency if it does not resolve. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . I am now paying out of pocket for repairs to my spa, even though it is under warranty. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. Oct 30, 2018. One of those you get what you pay for. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. So to contact the manufacturer just call that guy back. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Its not the fault of the distributor if they cant get product. Take a virtual of one of our Aqua Living Factory Outlet showrooms. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Please let us know if it does not meet your needs. 2023 AB Media Inc. All rights reserved. They are all under 5k. As a matter of policy, BBB does not endorse any product, service or business. We purchased a SPA from LPI, Inc. in June. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. We apologize for the delay. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. We appreciate the opportunities they have provided us and trust in our hot tubs. But now its 5-6 months since purchase. They ended up canceling my order after i made 3 payments. . This field is for validation purposes and should be left unchanged. The chargeback department advised of accepting it in lieu of refund on 12/28/22. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. I then filed another claim about a month later because they didn't replace the front panel. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Stay away from Catalina Spas!! I have now stepped up the phone calls to every other day in the hopes of making progress. Some kind words from our happy hot tub owners! 78 were here. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. What a scam. So it's mickey moused back together. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Spending a few minutes in a hot tub or spa every day will change your life. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. Full Foam. I purchased a Spa on 07/24/2022 for $9,964.00. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Then I was told in early December that it was going into production the next week. You can improve your life with calming hydrotheraphy for pain and stress relief. **** still has not shipped this panel. My purchase date was 10/30/2020, We were promised delivery By February 2021. With locations across the country youll always find the best deals. View Aqua Living's profile on LinkedIn, the world's largest professional community. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. They agreed to send me a list of technicians in tennessee that might come look at it. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) Evergreen Place offers activities at their location for residents. Please contact ***** at 423-349-2969 to discuss possible solutions. SWIM SERIES The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. All Rights Reserved. Here well look at the reasons a leak might occur and what you can do to stop it. ***** and **** Now that winter is back we are seeing all the signs of last year. Did you ever receive it?? My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. an outstanding level of service, and prices that cant be beaten. Now I am told it will be in production on 1/8. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store.