Gift Vouchers can be purchased for specific events when available. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Can I purchase tickets through the mobile site? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Once you have selected your ticket(s), there is a time limit of. Select an event category type from the Genre drop-down menu and click 'GO'. There are over 20 circumstances you may request a refund. Be sure to select the discounted 'member' ticket. Please be aware your membership number will never change throughout your years of membership. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. You will need to provide some form of ID so that staff can access your Ticketek account details. We recommend that you confirm with your venue whether they have an existing ticketing agreement. My address has changed. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. 1 0 obj No, we cannot refund the additional charge for the Refundable tickets. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. The website only allows one invitee from a group to purchase at a time. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Full Ticketek Refundable terms and conditions of sale can be viewed here. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Is there anything special I need to do when I get to the venue to scan my mobile? The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. When will I receive my club of support merchandise pack? Systems are in place at every venue to ensure that each ticket barcode can only be used once. Ticketek will use reasonable efforts to notify you of such action. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Where do I redeem my Ticketek Gift Voucher? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. to collect tickets. How do I access Accessible seating tickets? Can event notifications and location services be turned off from the Ticketek app? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Log into your My Ticketek account and make sure all the details are correct. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Will the event be reserved seating or general admission. Sell tickets directly from your Ticketek Account. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. If I received an invite, does Ticketek store my contact details? What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Will I see personalised content on the mobile site? For more detailed instructions on reserving a seat, please see our help page here. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Please note that there will be large wait times on the phone when dining tickets go on sale. Once tickets are added to Passbook, simply open the Apple Passbook app. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. 2 0 obj When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). If magnified, the display may be blurry. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. What are the different types of Ticketek Gift Vouchers? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? You must allow adequate time for collection or delivery of tickets. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. ) Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. The term including when used in these Terms and Conditions is not a term of limitation. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Can I buy tickets if I am based overseas? Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. You will receive an Order Confirmation via email immediately. Tickets will not be issued to persons other than the credit/debit card holder. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Refunds, Payments and Exchanges. Invitee A changes their mind and does not proceed with their purchase. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. How can I receive my Ticketek Gift Voucher? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. iPad, tablet PC, laptop) to gain entry to an event? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Your barcode to access tickets is generated upon your renewal. Ticketek Gift Vouchers look just like a regular Ticketek ticket. My Ticketek; Gift Vouchers; If an event is cancelled or postponed you will need to contact Ticketek for a refund. Juniors aged 7-14 years are entitled to purchase a junior ticket. How do I find my tickets once they are in Passbook? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Will AFL Membership dining have a priority system in place to access tickets? Yes, all events that Ticketek ticket for can be found on the mobile site. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. The user will not be able to view the ticket. Methods of collection and/or delivery will be available when choosing your collection/delivery details. If you do not receive your club of support pack please contact the club directly. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. details of the event including: name, date, time and venue. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. We also regularly monitor our ticketing system for suspicious transactions. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. 13+ - Adult Ticket. All rights reserved. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. All refunds for cancelled or rescheduled events are managed by Ticketek directly. How do I arrange for a new membership card to be sent out? Where do I select Mobile Ticket delivery? Print this PDF as this will be your access to the event. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. For security purposes, you must still enter your password when purchasing or updating your account details. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. An administration fee of $10 will be charged. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. What happens if my phone is out of battery or my network coverage is low when I get to the venue? There are many ways you can redeem your Ticketek Gift Voucher. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Ticketek Online Terms of Use and Privacy Policy. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. If you would like your event to be one of these, we would love to hear from you. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Venue/City Box Office - collect tickets when you arrive in New Zealand. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. They will be assigned the next two seats along (next to Invitee A). For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. These tickets are released when not required by the promoter and generally given to us to sell to the public. Ticketek Terms and Conditions of Sale. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. If you purchased online or through our call centre please contact Customer Service for further assistance. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. No, you can continue to use your mobile ticket. Request details from Ticketek when booking your ticket. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Replacement cards cost $10. Your confirmation email will include all of your delivery details, plus your customer information. Upload your ticket. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Yes, you are able to use multiple Ticketek Gift Vouchers. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. There are no guarantees. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Ticketek recommends that you select Registered Mail for these events where available. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. %PDF-1.5 If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. How do I update my credit or debit card details once they have been saved? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Select your desired area, then select the $0 member ticket. Your region is identified by your IP address. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external).