vivid seats refund vivid seats refund

However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. We'll help get you there, and give you peace of mind. But why cant I get a refund? Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Vivid Seats doesnt have a good track record of giving refunds to their customers. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Here are what the top ones have to say. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. i Our wait time is longer than normal. We will donate 1 ticket for every ticket you originally purchased. . If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. The parties are not required to exchange selection lists. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Philadelphia, PA 19103 If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Vivid Seats respects the intellectual property of others, and we ask you to do the same. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. . Many tickets are accessible only through display via a mobile device. But a couple of days before, the venue canceled the show. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). If you want a refund, you have 30 days to request it starting from the announcement of the new show date. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Sears couldnt deliver my appliances. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Can a vacation rental host cancel my stay and keep my money? These were the terms when Himberger bought his tickets. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. We list the names, numbers, and email addresses of the Discover executives on this site. *Sorry, there was a problem signing you up. Vrbo offered a refund after my husband lost his job. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. Did we mention it's free? We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. 2023 Vox Media, LLC. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. Those . Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Here are a few strategies worth remembering the next time you have a postponed event. Vivid Seats will email customers whose events are canceled or postponed. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Badge. According to the venue's website . The tickets you purchased remain valid for the postponed event. I want a $1,100 refund for my Samsung electric stove. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Privacy Policy and Why is it taking so long to get a cruise refund? A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. . How do I find out whether or not my event is canceled or postponed due to the coronavirus? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. To stay up-to-date on the events status, monitor the venues website from time to time. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. You do not have to do anything to receive this credit. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. All rights reserved. Upon seller confirmation, your method of payment will be charged. Most complaints are from ticket billing and delivery issues. This FAQ explains our general policy and approach. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. E-tickets Within a few minutes of placing your order. Sit back and relax while we do the work. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Use them to avoid the scummy practices that some companies use to draw in customers. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Learn More. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Aisle Seats . Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. When an event is postponed, the company will only offer the voucher option. Livid With VividHow To Demand a Vivid Seats Refund. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Oh, Loosey! Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. To stay up-to-date on the events status, monitor the venues website from time to time. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. All sales are final; there are no cancellations, returns, or exchanges. We're your companion for live events. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. Email our customer service team atsupport@vividseats.com, and well get back to you! You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Delivery method is not indicative of the type of ticket. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Then this happened, names, numbers, and email addresses of the Discover executives. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Thanks for your patience. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. If your show hasnt announced a new date yet, please hold on to your tickets. Event date, times, venue and subject matter (collectively Event Details) may change. Under these circumstances, I think a credit card dispute is absolutely fine. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. These Britrail England Flexi Passes are taking forever to refund. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. We are dedicated to making sure every customer is satisfied. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Warning Related to COVID-19 and Other Diseases or Illnesses. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: But you never know. You can begin t Can I cancel an order Ive already placed? Did you find it helpful? If your event has been postponed, tickets will be valid for the new date. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship.